HOW DO I PLACE AN ORDER?
Orders can be placed through our website or if you would like to discuss options further please email firstname.lastname@example.org. IF YOU ARE EMAILING US & HAVENT RECEIVED A REPLY WITHIN 48HOURS, PLEASE CHECK YOUR JUNK FOLDER.
CAN I ORDER A DESIGN NOT ON YOUR WEBSITE?
Sure can! I am constantly looking for new designs so please feel free to contact me to discuss options & we will work together to make sure we create something perfect for you.
HOW MUCH IS SHIPPING?
Flat Fee Shipping is $5 NZ Wide & FREE Shipping for orders of $100 or more.
Australia! Flat Fee $12 Australia Wide & FREE shipping for orders of $150 or more.
While Printable images are avaliable worldwide. All physical products can be shipped to NZ & Australia addresses only.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
After you have approved your draft copy & payment has been made,........
Physical products such as prints take 5- 7 working days to arrive.
CANVASES TAKE 7- 10 WORKING DAYS TO ARRIVE.
Printable files will be emailed within 24hours of payment.
If you are needing an item for a certain date & arent sure whether it will arrive in time, PLEASE note the date needed by the order comments.
+++AT CHRISTMAS PLEASE ALLOW 7- 10 WORKING DAYS FOR ALL ITEMS DUE TO HIGH VOLUME OF ORDERS+++
DO YOU HAVE LAYBUY?
Yes! We are pleased to offer laybuy. Paid over 6 interest free payments with products shipped as soon as they are ready (no waiting for full payment) Please see this website for more info- www.laybuy.com
WHAT DOES A PRINTABLE FILE MEAN?
A printable file is an electronic version- It is a great way of giving you lots of options without it breaking the bank. When you have approved your design a printable image file will be emailed to you. This file can then be printed however you like - printed & framed/canvas/made into a calender/ lamenated... the options are endless. You can also print the image as many times as you like (great if you have multiple people to buy for).
Images are sent in either or both JPEG & PDF files. They will print in high quality up to A2 size.
DO CANVASES COME READY TO HANG?
Canvases are mounted on a wooden frame & come ready to hang.
DO YOU DO FRAMED PRINTS AND WHAT ARE YOUR PRINTS LIKE?
No, our prints come unframed. A4 & A3 Prints are printed on 250gsm paper & our A2 Prints are printed on A2 300gsm semi gloss poster paper.
Our A3 Prints with coloured backgrounds come with a small white margin around the outside for framing purposes.
All Printing is done in New Zealand by other local businesses. We are Proud to support local xx
WHAT CAN I DO IF I AM UNHAPPY WITH MY PURCHASE?
I really want everyone to be in love with their products. If you recieve your order & feel its not perfect, please do not hesitate to contact me so we can come to a solution. If it is a printing or courier fault- your product will be replaced free of charge.
Unfortunately we do not offer refunds for change of mind.
For more information, please go to our Policy Page.